Yes. Our studio is a small, private setting and we prioritise a personalised experience, so we’re unable to accommodate walk-ins.

You can book via the Permanent Jewellery or Charm Bar page depending on the service you’d like.

We take a £10 deposit per person to secure your appointment. This amount is deducted from your total on the day.

We allow 15 minutes per person. The welding process itself is quick, but there’s plenty of time to browse and choose your perfect chain or charms, with no pressure or rush.

If you’d like to plan ahead, you can view our welded jewellery guide here.

Yes, we can accommodate small groups of up to 6 people at our current studio.

If you’re running late, please contact us via email or Instagram DM, as we do not have a phone line.

We will always try to accommodate you where possible, but this depends on the day’s schedule.

For solo appointments, if you are more than 10 minutes late, it is unlikely we will be able to proceed.

For 2+ person bookings, if you are more than 15 minutes late, we may not be able to continue with the appointment.

Please note, deposits are non-refundable in these cases.

Yes, we require at least 24 hours’ notice. If you cancel within this timeframe, your deposit will be refunded.

Permanent jewellery is custom-fit jewellery, usually bracelets, anklets, or necklaces, that is welded closed instead of using a clasp.

It’s designed to be long-lasting, but it can be removed at any time with scissors or wire cutters if needed.

Not at all. It’s completely painless. The welding is done quickly and safely without touching your skin.

At Aureli, we only use high-quality materials. All of our jewellery is either sterling silver or 14k gold-filled.

Gold-filled jewellery has a thick layer of real gold bonded to a base metal, making it far more durable and longer-lasting than gold-plated jewellery.

With proper care, your jewellery should not tarnish. We typically expect it to last 2–5 years.

You may notice a slight change in brightness over time, but it will not rust or change colour.

Yes, our materials are suitable for sensitive skin.

Yes, you can wear your jewellery in water. However, proper care will help maintain its shine.

Clean it regularly with mild soap and water, avoid harsh chemicals, and use the polishing cloth provided.

With normal wear, it will maintain its shape. Excessive pulling or snagging may cause damage.

All Aureli jewellery comes with a 2-year warranty. This covers accidental breaks, and we’ll reweld it free of charge.

It can be easily cut off. We can either assist you or provide simple instructions to do this at home. Rewelding can be arranged later.

Yes, permanent jewellery does not need to be removed for airport security.

Yes, it can be cut and adjusted if needed. However, we cannot increase the length without adding a connector.

During your appointment, we’ll check the fit carefully before welding to ensure you’re completely happy.

Absolutely. There are hundreds of chain and charm options available, so there’s something for everyone.

Yes, charms can be added at a future appointment for an additional £10.

This is at the parent’s discretion. Our policy is ages 4+.

Absolutely. It’s a popular choice for birthdays, anniversaries, and friendship jewellery.

Yes, we do. You can purchase gift vouchers here.

Prices vary depending on your chosen chain and charms. You can view our full pricing in the welded jewellery guide here.